What do we collect from you?
We collect information in a variety of ways including but not limited to when you:
a) Use our services;
b) Browse our website;
c) Engage with us through social media;
d) Access our website through a mobile device; or
e) Use our mobile applications.
The types of personal information we collect include your name, contact details, date of birth, gender, identity card number, passport number, bank account or credit card details, and email address.
We automatically collect information sent by your computer when you browse our website, or sent by your mobile device when you use our mobile applications. This information includes your browser type, IP address, and the pages you visit. This information is collected for analysis and evaluation in order for us to improve our website, our mobile applications, and the products and services which we provide.
What are Cookies and Google Analytics?
You can also prevent Google from collecting Personal Information (including your IP address) via cookies and processing this Personal Information by downloading this browser plugin and installing it: https://tools.google.com/dlpage/gaoptout.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
How Do We Use Your Data?
If you have consented, we may use your personal data from time to time for marketing and promotional purposes:
a) Personal Information collected by Hello Joy will be/is used to process your order and to manage your account.
b) Hello Joy will use/is using your Personal Information to email you about other products or services that may be of interest to you and to comply with its obligations under applicable laws, where required, such as:-
i. Administration of contests, competitions and marketing campaigns in connection with the products and services offered by our selected partners.
ii. Communication of advertisements involving details of the products, services, special offers and rewards offered by our selected partners (including but not limited to upselling, cross selling and online marketing).
iii. Customization of your online experience according to your chosen interests and preferences and enhance your current and future visits to the website and use of the Hello Joy App.
iv. For leads generation and management for marketing the products and services offered by our selected partners.
v. For the purpose of market research and statistical analysis. From time to time, we may collaborate with other third parties to organize joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties.
vi. Inform you of promotions, offers, surveys, events, products and services, which may be of interest to you, from selected partners.
vii. Matching of Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of products and services (including promotions, loyalty and reward programs) by our selected partners.
viii. Notify and invite you to events and activities organized by Hello Joy, our other affiliate companies, our selected partners, sponsors or advertisers.
xi. Process your registration to participate in or attend an event or activity and to communicate with you regarding your attendance at the event or activity.
x. Send you alerts, newsletters, updates, mailers, promotional materials, special privileges and festive greetings from Hello Joy, our selected partners, sponsors or advertisers.
Who Do We Disclose Your Data To?
a) Any affiliate, subsidiary or partner of Hello Joy.
b) Our technology, marketing and logistics service providers.
c) Credit card and payment processing companies.
In processing your order, Hello Joy may send your Personal Information to credit reference and fraud prevention agencies where permitted, under applicable laws. If you do not wish to be contacted by third parties or you need more info on this, please contact us via email@example.com.
Protection of Personal Data
Hello Joy will take necessary precautions, both administrative and technical, to safeguard your Personal Data against loss, theft, misuse and unauthorized access, disclosure, usage, alteration or destruction.